My Chat With Comcast

My girlfriend and I have enjoyed free cable for the last 1 year and 1 month. Today, Comcast knocked on our door and told her that they disconnected it. Yes, it absolutely blows. But at least I was able to have a little fun with them one more time before they starting bleeding me for $50 a month. For your entertainment, here is our chat transcript:

Analyst Jules has entered room
Analyst> Hello, _____. Thank you for choosing Comcast! My name is Jules and I will be processing your order. This will take a few minutes so feel free to ask questions while I process your order.
Analyst> I understand you are interested in Basic Cable. Is this correct?
Me> That depends. Which channel lineup is included.
Analyst> You can find out what channels are available in your package on our website. Go to (website), enter your zip code, then select the service you wish to view the channel lineup.
Me> I am mostly concerned with the Food Network, ESPN, MTV, VH1, Bravo and CNN.
Analyst> Great! Please check the website mentioned earlier.
Me> I did. There are 2 lineups containing the word "basic," "limited basic" and "expanded basic." Which do I get for $18/month?
Analyst> The limited basic, _____.
Me> Okay, that's fine. But why don't the labels on the channel lineups match up with the names of your cable packages? It is very confusing.
Analyst> I apologize.
Me> It's okay. I realize there is nothing you can do.
Analyst> I am now in the process of scheduling your order. Please note that someone 18 years or older and speaks English must be present on the day of the installation.
Me> You know what would be great? If the person that wrote your website was 18 years or older and spoke English. It would probably be less confusing.
Analyst> I understand your frustration.
Me> Oh, I don't doubt it. I mean, the telecom industry in general is know for its hidden fees and misleading advertisements. You must deal with confused customers all the time.
Analyst> In order to assist our technician in locating your address, what does (address) intersect with?
Me> (cross street).
Analyst> Thank you. Your email confirmation will arrive shortly. Is there anything further that I can help you with?
Me> Wow, you fixed the website already?
Analyst> No, I'm sorry.
Me> Well, that would be the other thing I'd like you to help me with.
Analyst> The website is handled by another group.
Me> Maybe you could invite someone from that group to our little chat session.
Analyst> I'm sorry, but I will be sure to pass along your comments. Thank you for choosing Comcast. We do appreciate your business.